Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
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Introduction
Voltruk ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our electric material handling equipment and related services.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
- Contact details (name, email, phone number, company information)
- Business requirements and equipment specifications
- Shipping and billing addresses
- Communication preferences and marketing consent
Technical Information
- IP address, browser type, and operating system
- Website usage patterns and page interactions
- Equipment diagnostic data and performance metrics
- Cookies and similar tracking technologies
How We Use Your Information
Service Delivery
Process orders, provide customer support, and deliver equipment and services
Communication
Send important updates, technical information, and marketing materials (with consent)
Product Development
Improve our equipment design and develop new material handling solutions
Technical Support
Provide maintenance services, troubleshooting, and equipment optimization
Legal Compliance
Meet regulatory requirements and protect our legal interests
Security
Protect against fraud, unauthorized access, and other security threats
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
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Authorized Dealers: With our network of authorized dealers and distributors to fulfill your equipment needs
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Service Providers: With trusted third-party service providers who assist in our operations
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Legal Requirements: When required by law, court order, or government authorities
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Business Transfers: In connection with mergers, acquisitions, or asset sales
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
SSL/TLS encryption for data transmission
Secure Storage
Protected servers and databases
Access Control
Limited employee access on need-to-know basis
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access & Portability
Request a copy of your personal data and transfer it to another service
Correction
Update or correct inaccurate personal information
Deletion
Request deletion of your personal data (subject to legal requirements)
Opt-out
Unsubscribe from marketing communications at any time
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.
Contact Our Privacy Team
Privacy Officer
If you have questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer.
Material Handling Equipment Division
Industrial Zone, China
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notice during equipment service visits
Questions About Your Privacy?
Our privacy team is here to help. Contact us for any questions about how we protect and use your personal information.