Terms of Service
These terms govern your use of Voltruk's website, products, and services. Please read carefully before proceeding.
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Acceptance of Terms
By accessing and using Voltruk's website, products, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.
If you do not agree with any part of these terms, you must not use our services or access our website. These terms apply to all visitors, users, dealers, and customers who access or use our services.
Definitions
- "Company," "we," "us," or "our"
- refers to Voltruk and its affiliates.
- "Services"
- includes our website, products, technical support, dealer programs, and all related services.
- "Products"
- refers to electric material handling equipment including pallet trucks, stackers, reach trucks, counterbalance forklifts, order pickers, and tow tractors.
- "User," "you," or "your"
- refers to any individual or entity using our services.
Services & Products
Voltruk provides electric material handling equipment and related services including:
- Manufacturing and sales of electric pallet trucks, stackers, reach trucks, counterbalance forklifts, order pickers, and tow tractors
- Custom OEM/ODM solutions and modifications
- Technical documentation, manuals, and specifications
- Dealer and distributor programs
- After-sales support and warranty services
- Spare parts and maintenance services
All products are subject to availability, and specifications may change without notice. Delivery times are estimates and may vary based on customization requirements and market conditions.
User Obligations
When using our services, you agree to:
Permitted Uses:
- Use products according to specifications
- Follow safety guidelines and manuals
- Provide accurate information in inquiries
- Respect intellectual property rights
Prohibited Uses:
- Reverse engineer or copy products
- Use products beyond rated capacity
- Modify safety systems without authorization
- Resell without proper dealer agreement
Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, software, and technical documentation, is the property of Voltruk or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Note: Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited and may result in legal action.
Privacy & Data Protection
We are committed to protecting your privacy and personal data. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.
By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy, including data necessary for product quotations, dealer applications, and technical support.
Warranties & Disclaimers
Product Warranties:
- • 12-18 months equipment warranty
- • 12-24 months lithium battery warranty
- • Compliance with stated specifications
- • Free from manufacturing defects
Warranty Exclusions:
- • Normal wear and tear
- • Misuse or abuse
- • Unauthorized modifications
- • Environmental damage
EXCEPT AS EXPRESSLY SET FORTH HEREIN, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Limitation of Liability
IMPORTANT LIABILITY LIMITATION:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOLTRUK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF OUR PRODUCTS OR SERVICES.
Our total liability for any claim arising out of or relating to these terms or our products/services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.
Termination
We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these Terms of Service.
Upon termination, your right to use our services will cease immediately, but all provisions that by their nature should survive termination shall remain in effect.
Governing Law & Disputes
These Terms of Service shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.
Any disputes arising from these terms or our services shall be resolved through binding arbitration in accordance with the rules of [Arbitration Authority], except for claims that may be brought in small claims court.
Contact Information
If you have any questions about these Terms of Service, please contact us:
General Inquiries:
Legal Department:
Voltruk Headquarters
[JiNing,Shandong]